Policies always list what they don’t cover. Key exclusions to scrutinize include intentional acts, professional services (unless you have E&O insurance), contractual liability for certain agreements, pollution, employment practices, and cyber incidents. You must understand these gaps. If your business faces excluded risks, you need separate, specific policies to cover them. Never assume a general liability policy is all-encompassing.

Secure the property to prevent further damage or injury, such as covering a broken window or turning off water. Document everything with photos and videos before cleaning up. Report the damage to your insurance company promptly to start the claims process. Keep a detailed list of all damaged or destroyed items. Avoid making permanent repairs until an insurance adjuster has assessed the damage, as this could affect your claim.

General liability is a broad category of insurance that covers common business risks from everyday operations. It’s not for auto or professional errors. Instead, it typically covers third-party bodily injury (like a customer slipping in a store), third-party property damage (like damaging a client’s property), and personal/advertising injury (like libel or slander). It’s a foundational coverage for most businesses to protect against claims from customers, vendors, or the public for incidents that occur on business premises or from general business activities.