Facts are the building blocks of liability. A precise timeline showing a driver ran a red light, or photos proving a dangerous property condition existed, directly demonstrates negligence. Vague statements allow for dispute; specific, documented facts minimize interpretation and clearly show the other party’s actions (or failure to act) directly caused the harm, which is the core of a liability claim.

The insurer will open a claim file and assign a claims adjuster to you. This professional will guide you through the process, investigate the incident, and handle all communication with the claimant or their lawyer. They will determine if your policy provides coverage and work to resolve the claim, which may involve negotiating a settlement or arranging for your legal defense if a lawsuit is filed. Your ongoing cooperation is essential.

This defines what event triggers coverage. An ’occurrence’ policy covers incidents that happen during the policy period, regardless of when the claim is filed. A ’claims-made’ policy only covers claims filed while the policy is active. Claims-made policies are riskier because an incident from your current work could be claimed years later, after the policy lapses, leaving you uncovered. Tail coverage (an extension) is often needed when switching from a claims-made policy.