Saying no means proceeding to trial, which carries significant uncertainty. Juries are unpredictable. You risk getting nothing or a lower award. Also, consider the additional time (often years), stress, and upfront costs of a trial. If you lose, you typically owe nothing, but you also recover nothing. The settlement offer provides guaranteed, immediate closure, which has substantial value you must factor in.

The biggest mistake is not taking any. Others include failing to capture scale or context (use a common object for reference), only taking close-ups without wide shots, or editing/filtering the images, which can destroy their credibility. Never delete photos or videos, even if they seem unhelpful; your opponent’s attorney could use this to suggest you are hiding evidence. Always preserve the original, unaltered files with their original timestamps and data.

Proactive risk management is key. Implement regular safety inspections and maintenance schedules. Train all employees thoroughly on safety procedures and customer interaction policies. Purchase adequate general liability insurance and understand its coverage. Use clear signage for hazards and waivers for high-risk activities. Document everything, including incident reports and training records. Finally, foster a culture of safety where employees feel responsible for identifying and reporting potential hazards immediately.