Proactive risk management is key. Implement regular safety inspections and maintenance schedules. Train all employees thoroughly on safety procedures and customer interaction policies. Purchase adequate general liability insurance and understand its coverage. Use clear signage for hazards and waivers for high-risk activities. Document everything, including incident reports and training records. Finally, foster a culture of safety where employees feel responsible for identifying and reporting potential hazards immediately.

You must still notify your insurer. A seemingly minor injury can develop into a major medical issue, and a small demand can escalate into a full lawsuit. Your policy requires you to report all claims, and deciding not to report a “small” one puts you personally at risk. The insurer has the experience to evaluate the true risk. If coverage isn’t needed, they will simply close the file, but you have protected your position.

You are responsible if your negligence caused the dangerous condition. This means you knew or should have known about a hazard—like a broken step, icy walkway, or wet floor—and failed to fix it or warn visitors about it in a reasonable time. Simply owning the property where someone falls does not automatically make you liable. The key question is whether you acted with reasonable care to keep your property safe for guests, customers, or other expected visitors.