This is common. The insurer will often argue the estimate is too high or includes unnecessary work. Do not automatically accept their counter-offer. Have your contractor review the insurer’s estimate line-by-line to identify specific omissions or cost differences. Your contractor can then provide a written rebuttal, justifying their scope and costs. This documented professional disagreement strengthens your position in negotiations and may necessitate involving a neutral third-party appraiser.

Yes, contact your insurance company as soon as possible, ideally within 24 hours. Provide them with the police report number and all the evidence you collected. This starts the claims process. Your own collision coverage or uninsured motorist property damage coverage typically applies in hit-and-run cases. Delaying this call can give the insurer a reason to question or deny your claim.

Report any situation where someone claims they were hurt, or their property was damaged, and they suggest you might be responsible. This includes formal lawsuits, demand letters, or even a verbal accusation. Also, report any event you believe could lead to a claim, like a customer slipping in your store or a car accident, even if no one is currently blaming you. It’s better to report a potential issue that fades away than to miss a reporting deadline for a claim that surfaces months later.