The adjuster is an employee or contractor for the insurance company. Their primary job is to investigate your claim, assess the reported damages and liability, and ultimately settle the claim for the lowest amount that is legally reasonable. They are not your advocate or advisor. While many are professional, remember they work for the insurer’s financial interests. Your cooperation is necessary, but you should be cautious and prepared in all communications.

Most states use “comparative fault” rules. Your compensation will be reduced by your percentage of blame. If you were 30% at fault for not watching where you walked, you would recover 70% of your damages. In some states, if you are found 50% or 51% (depending on the state) or more at fault, you may be barred from recovering anything. The property owner’s defense will often argue you were not paying attention or ignored obvious warnings.

For any offer beyond a minor, straightforward claim, getting independent legal advice is crucial before accepting. A lawyer can assess the offer’s fairness, ensure the release documents protect your rights, and negotiate for a better outcome. They work on a contingency fee (a percentage of the final settlement), so there is no upfront cost. Their involvement often results in a significantly higher net recovery, even after their fee, making it a prudent step.