A judge or a jury decides the outcome based on the “preponderance of the evidence” standard. This is a much lower burden of proof than in a criminal case. It essentially means it is more likely than not (greater than 50% certainty) that the defendant’s actions caused the plaintiff’s harm. There is no verdict of “guilty” or “not guilty”; the finding is typically “liable” or “not liable” for the damages claimed.

Policies always list what they don’t cover. Key exclusions to scrutinize include intentional acts, professional services (unless you have E&O insurance), contractual liability for certain agreements, pollution, employment practices, and cyber incidents. You must understand these gaps. If your business faces excluded risks, you need separate, specific policies to cover them. Never assume a general liability policy is all-encompassing.

Be cooperative, polite, and stick to the facts. The adjuster is not your advocate; their job is to investigate the claim for the insurance company. Do not volunteer extra opinions or admit fault. Answer questions directly but do not guess or speculate. It is often wise to avoid giving a recorded statement without first understanding your rights. Keep a log of all conversations, including the adjuster’s name, the date, and what was discussed.