The adjuster is an employee or contractor for the insurance company. Their primary job is to investigate your claim, assess the reported damages and liability, and ultimately settle the claim for the lowest amount that is legally reasonable. They are not your advocate or advisor. While many are professional, remember they work for the insurer’s financial interests. Your cooperation is necessary, but you should be cautious and prepared in all communications.

Coverage generally includes any injury, illness, or condition that arises directly from your employment. This includes sudden accidents, like a fall or machinery injury, and occupational diseases that develop over time due to work conditions, such as repetitive stress injuries or respiratory illnesses from chemical exposure. It also covers fatalities. The key link is that the work activity must be a major contributing cause. Injuries occurring during work-related travel or at a required work event are usually included, while injuries from purely personal activities at work are not.

This is a key reason to photograph everything immediately. If a property owner quickly repairs a dangerous condition, they may argue it never existed. Your photos serve as direct proof that the hazard was present at the time of your incident. This prevents the destruction of evidence and holds the responsible party accountable. Without photos, it becomes your word against theirs, significantly weakening your claim.