The adjuster is an employee or contractor for the insurance company. Their primary job is to investigate your claim, assess the reported damages and liability, and ultimately settle the claim for the lowest amount that is legally reasonable. They are not your advocate or advisor. While many are professional, remember they work for the insurer’s financial interests. Your cooperation is necessary, but you should be cautious and prepared in all communications.

You cannot force a witness to cooperate. If they refuse, politely accept their decision. Do not become confrontational. Instead, immediately note a detailed physical description of the person (height, hair, clothing, unique features) and any identifying details like a vehicle license plate if they drive away. This description can sometimes help authorities or a private investigator locate the individual later if necessary.

A fair settlement is money that fully covers your provable losses, not just a quick, low offer. It should account for all medical bills, lost income, property damage, and a reasonable amount for your pain and suffering. The goal is to put you back in the position you were in before the incident, as much as money can. It is not about getting rich; it’s about being made whole for the real costs and impacts you have experienced.