Any individual, business, or entity that has suffered harm or loss they believe was caused by another’s fault can file a claim. Common examples include a driver injured in a car accident, a customer who slips in a store, or a homeowner with property damage from a neighbor’s negligence. The claimant must demonstrate a direct link between the other party’s actions (or inaction) and the damages incurred. In some cases, a family member or estate may file on behalf of someone severely injured or deceased.

The adjuster is an employee or contractor for the insurance company. Their primary job is to investigate your claim, assess the reported damages and liability, and ultimately settle the claim for the lowest amount that is legally reasonable. They are not your advocate or advisor. While many are professional, remember they work for the insurer’s financial interests. Your cooperation is necessary, but you should be cautious and prepared in all communications.

You should still treat it as a hit-and-run. File a police report immediately upon discovery, as there may be security cameras in the area (like a parking lot) that captured the incident. Then, promptly contact your insurance company. Be prepared to explain the delay and provide your best estimate of when and where the incident likely happened. A delayed report is better than no report at all.